Collections Manager (Frontend)
Citigroup
UAE,Ras al-Khaymah,Ras Al Khaimah
منذ 6 يوم
source : Drjobs.ae

JobPurpose :

This role is assist theMiddle East Senior Collections Manager to manage the overall UAE& Bahrain Unsecured (Middle East) Frontend ConsumerCollections portfolio.

JobBackground / context :

Achievebest-in-class statuses for UAE and Bahrain Collections in terms ofproductivity and financial performance.

  • Liaise with managers / team leaders to identifyrelevant training needs (with a focus on soft skilltraining).
  • Provide ongoing inputs toimprove portfolio performances
  • Ongoing coaching and development for all supervisors andcollections agents.
  • KeyResponsibilities :

    Manage and control the Frontend buckets and achieve flowrates and Net Credit Loss Plan

    Manage a team of supervisors and their respectivecollectors to ensure all collections activities are diligentlycarried out, and any processes in place are in compliance toexisting company policies and guidelines.

    Work in close conjunction with the SeniorCollections Manager and Collections Head on upcoming newstrategies

    Close anddaily monitoring of the collections productivity and financialreports to ascertain and address any bleeps in particular portfoliocycles

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