we are now seeking to recruit a Brand Experience & Quality Manager. Key Responsibilities of the role will involve gathering, reviewing, and consolidating data / information in order to identify trends to improve operational excellence and delivery of brand service experience.
Facilitating root cause analysis and developing / identifying corrective actions in order to improve guest satisfaction and engagement levels, Observing and assessing operational performance in order to identify gaps and opportunities to drive performance and train / develop / coach key operational positions, Regularly conducting departmental visits to work in partnership and address performance matters to assist with the effective implementation of process improvement and Provide coaching and advice to all on the hotel on all elements relating to Quality and achieving Guest and Associate Engagement.
To be successful, you will have a degree in Quality / Hospitality / recognised Training Qualification / Studying for a Training qualification, Experience of facilitating senior groups of staff (essential) and a Minimum of 2 years’ experience in Quality Management / Strategic Management / Business Excellence role, preferably in the service industry sector.
You will also have an expert level proficiency in MS Excel, PowerPoint, Word, Visio, MS Project and very Detailed knowledge of process management methodologies.