Accor Hotels,
منذ 2 يوم
source : Wisdom Jobs

Key tasksTo attend and handle all incoming and outgoing room reservation requests as per the hotel standards and procedures To attract guests and to enhance their loyalty providing a distinctive service through communication and sales skills in order to improve the hotel s image and to increase revenue To recognize potential clients and to transmit information to the Sales Department To recognize VIP guests and to apply the concerned policies To maintain a good commercial relationship with all the bookers guests companies agencies To promote the Accor loyalty programs and the hotel promotions To respect the privacy of the guests and the confidentiality of the information To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it To report all guest comments or complaints To call the supervisor or manager for advice in serious cases or if an approval is required To properly use the telephone etiquettes as per Sofitel standards To have a perfect knowledge of room types and rate structure To ensure the accuracy of all booking information entered in the PMS To maintain an accurate Guest History To have a perfect knowledge of the hotel configuration and products To achieve Quality Tools and Yield Management performance To know the competitors and to gather information about their activities and sales To provide updated reports and statistics to the Management and other departments To follow up availability and rate charts on TARS and other booking systems channels To maintain database for ATACS follow up To follow daily check-

lists To fulfill administrative tasks and filing To properly use and maintain the reservation communication system telephone fax e-

mail To be aware of and to follow emergency and security procedures To respect key handling procedures To respect Lost Found procedures To read and update logbooks To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly To maintain a clean and tidy working area at all times To be updated with the latest administrative organizational operational or other changes and news To share daily activity highlights with the supervisor and manager including internal and external guest opportunities To maintain an atmosphere of high morale and a happy working relationship among the team To respect schedules terms and deadlines as agreed with the Management To attend a daily line up briefing with the reservations team To support reception training in reservation techniques and procedures To carry out special projects according to the assignments Sofitel and its AmbassadorsThe Sofitel brand is based on three core values guaranteed by each employee every day A Passion for Excellence an Essence of Pleasure and a Spirit of Openness Through their actions and know-

how the Men and Women that are the creators of Sofitel s luxury offer clients a highly personalised service By transforming every detail into a unique moment of pure comfort and elegance they create and nurture a relationship with their guests The Sofitel values are also at the heart of the communication between employees It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters

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