You willalso be asked to process orders, modifications, and escalatecomplaints across a number of communication channels.
To do well inthis role you need to be able to remain calm when customers arefrustrated and have experience working with computers.
CustomerService Representative Responsibilities : Maintaining a positive,empathetic, and professional attitude toward customers at alltimes.
Knowing ourproducts inside and out so that you can answer questions.Processing orders, forms, applications, and requests.
Keepingrecords of customer interactions, transactions, comments, andcomplaints. Communicating and coordinating with colleagues asnecessary.
Providing feedback on the efficiency of the customerservice process. Managing a team of junior customer servicerepresentatives.