Confidential Company
Dubai, UAE
1d ago
source :
  • Customer Service RepresentativeJob Description Template We are hiring a Customer ServiceRepresentative to manage customer queries and complaints.
  • You willalso be asked to process orders, modifications, and escalatecomplaints across a number of communication channels.

    To do well inthis role you need to be able to remain calm when customers arefrustrated and have experience working with computers.

    CustomerService Representative Responsibilities : Maintaining a positive,empathetic, and professional attitude toward customers at alltimes.

  • Responding promptly to customerinquiries. Communicating with customers through various channels.Acknowledging and resolving customer complaints.
  • Knowing ourproducts inside and out so that you can answer questions.Processing orders, forms, applications, and requests.

    Keepingrecords of customer interactions, transactions, comments, andcomplaints. Communicating and coordinating with colleagues asnecessary.

    Providing feedback on the efficiency of the customerservice process. Managing a team of junior customer servicerepresentatives.

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