Regional Head of Customer Service
Henkel
Fujairah, Fujairah, AE
منذ 6 يوم
source : WHATJOBS

Developing, managing & completing regional CS projects that will contribute to improved service levels, business growth, increased efficiencies and consequently reduced costs.

Liaise with other functions to analyze customer feedback and develop programs effective for improved customer experience.

Overall Regional CS team management : Disciplinary, appraisals, holidays, absences.

Arranging training for & coaching all staff to ensure CS staff can provide top class customer experience.

Measuring the adherence of CS teams to Customer Service strategic vision, working processes, business standards, CS KPIs, cost management & CNWC.

Working with CS Managers to generate a robust framework to improve our end to end process, identifying & implementing improvement plans per country / area / unit, as required.

Representing CS needs to the business that will improve cross-functional / departmental working & will lead to efficiency & service level optimisation.

Your Skills

Track record of solving complex problems.

Strong data analysis skills and experience working with business intelligence tools

Master’s degree in Business Administration or relevant field with excellent academic results

At least 10 years of management experience in the Customer Service or Customer Experience field

Ability to adapt, change and grow quickly.

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