As a Guest Relations Manager,you will be responsible for ensuring a professional andguest-focused service related to handling guest luggage,transportation, communication with airlines and other bookingservices and information required by guests, ensuring satisfactionand attention to detail from arrival until departure, ensuring thatguests'
stay is a memorable experience.
What is in it for you :
Employee benefit card offering discountedrates in Accor worldwide
Learning programsthrough our Academies
Opportunity to developyour talent and grow within your property and across theworld!
Ability to make a difference throughour Corporate Social Responsibility activities, such as Planet21
What you will bedoing :
Supervises and directsthe Guest Relations and Concierge team and formulates newprocedures in pursuit of improved service.
Plans strategies and policies to attain overall goals andobjectives concerning the department'soperations.
Manages and improves thehotel's online presence by monitoring all social mediasites, executes social media plans and online interactions, andresponds to guests positively and professionally.
Interacts with guests, foster pleasant relationships withguests and ensures their stays are enjoyable.
Ensures that all team members are properly trained inareas such as : service delivery, hotel facilities and services,local directions etc.
and have the tools and equipment needed toeffectively carry out their job functions.
Your experience and skillsinclude :
Ability towork well under pressure in a fast paced environment
Excellent communication skills and a professionalpresentation
Minimum of 4 years'experience in 5 star Hotels
Ability to workcohesively and lead fellow colleagues as part of a team