Guest Relations Manager
ACCOR
Ras Al Khaimah, UAE
منذ 2 يوم
source : Drjobs.ae

Guest RelationsManager

  • As a Guest Relations Manager,you will be responsible for ensuring a professional andguest-focused service related to handling guest luggage,transportation, communication with airlines and other bookingservices and information required by guests, ensuring satisfactionand attention to detail from arrival until departure, ensuring thatguests'
  • stay is a memorable experience.

    What is in it for you :

  • Employee benefit card offering discountedrates in Accor worldwide
  • Learning programsthrough our Academies
  • Opportunity to developyour talent and grow within your property and across theworld!
  • Ability to make a difference throughour Corporate Social Responsibility activities, such as Planet21
  • What you will bedoing :

  • Supervises and directsthe Guest Relations and Concierge team and formulates newprocedures in pursuit of improved service.
  • Plans strategies and policies to attain overall goals andobjectives concerning the department'soperations.
  • Manages and improves thehotel's online presence by monitoring all social mediasites, executes social media plans and online interactions, andresponds to guests positively and professionally.
  • Interacts with guests, foster pleasant relationships withguests and ensures their stays are enjoyable.
  • Ensures that all team members are properly trained inareas such as : service delivery, hotel facilities and services,local directions etc.
  • and have the tools and equipment needed toeffectively carry out their job functions.

    Your experience and skillsinclude :

  • Ability towork well under pressure in a fast paced environment
  • Excellent communication skills and a professionalpresentation
  • Minimum of 4 years'experience in 5 star Hotels
  • Ability to workcohesively and lead fellow colleagues as part of a team
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