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Job Description and Requirements
Job Title : Training Executive
Grade : Company :
Company : KidZania Abu Dhabi
Job Code : Department :
Department : Establishment
Reporting To :
Content and Experience Coordinator
The job holder, constantly improve processes and dynamics realization, focusing on the quality of service offered within KidZania Abu Dhabi.
The job holder is also responsible for the coaching, training and development of employees within the facility.
Number of Employee Supervised
Direct Reports : Total Team Size :
Total Team Size :
Financial dimensions (annually)
As applicable (in AED) : Key Accountabilities :
Key Accountabilities :
Holds employee briefings.
Follows biometric rules and is interactive and updates with current information.
Ensures the opening and closing checklists of the establishment are legibly completed, any revisions implemented, variances reported and ensures the Zupervisor / Animators performs the activity / sales transaction according to the script.
Guides customers and maintains protocols when dealing with VIP guests.
Encourages employee to achieve targets through coaching and training of policies, procedures and best practice.
Supervises the establishments' overall operations by doing random checks and giving feedback to employee.
Ensures exceptional quality of experience for all customers.
Acts as the ambassador of the brand for the establishment represented.
Maintains and monitors the highest grooming standards and follows process flow for uniforms.
Coordinates the daily inventory of consumables and supplies for the establishments within work area and report any lack of stocks.
Guides and supports all employee in their performance delivery to meet the required standards.
Report any incidents, complaints, failures, shortage of materials, media or legal queries to the relevant department immediately.
Tracks training of all departments within the facility.
Identifies and confidently facilitate training sessions in conjunction with the Emaar L&D Team.
Acts as a buddy for all new joiners for KidZania Abu Dhabi and a point of contact for employee information / enquiries
Performs additional tasks when instructed by management team from time to time.
Deals with guests in a polite and courteous manner and answers all queries in a professional manner.
Coach and monitor Zupervisors adequate performance in regards to dynamic operations, control, security, service processes and attitude in general.
Monitor Zupervisors constantly to identify improvement in service attitude, treatment to visitors and dynamics performance.
Empowers employees to make decisions based on training and experience.
Oversee Zupervisors and provide feedback in regards to application and service and attitude performance.
QUALIFICATIONS, EXPERIENCE & SKILLS
Excellent verbal and written communication skills.
Knowledge of MS Office.
Fluent in English.
Effective team player with strong organizational skills.
Strong leadership skills, guest focus and open-minded.
Ability to oversee a multi-cultural team.
Must be high-energy, enthusiastic and have positive attitude all times.
Has a charismatic approach towards the job.
School completion + 1year certificate course / diploma.
Minimum 3 years of experience in relevant field.
Experience in operations and / or customer service is essential.
Demonstrate the values of KidZania and Emaar Entertainment.