You are passionate about Beauty, motivated to convey Chanel’s image and support our Fragrance and Beauty team in our beautiful Boutique in Abu Dhabi.
Reporting to the Middle-East & India F&B Director, you will be responsible of the growth of your business, leading the team, developing clients loyalty while ensuring compliance with the Brand’s business strategy and image.
Your main responsibilities are : Team management : - Manage the F&B Boutique team (5 persons) in terms of recruitment, leadership, training, performance appraisal - Supervise the organization and efficiency of the team, monitor individual and collective objectives, encourage team work, share knowledge and expertise Steer the business : - Pilot and coordinate all the activities of the Boutique in accordance with the strategy and objectives - Ensure the business strategy is understood and deployed in the Boutique - Control, monitor, share and report the business, financial and budgetary indicators relating to the results of the Boutique - Develop and coordinate the sales to achieve the business objectives in accordance with the budget and the defined action plan - Analyze the sales, determining the best sellers and slow sellers, and take the appropriate corrective actions Client Experience : - Be responsible to provide excellent client experience - Support the sales team on the shop floor - Ensure excellence in client service in accordance with the Brand's standards : create a unique experience for each customer - Strongly encourage the team to manage, use and develop the customer database Operate the boutique : - Ensure the retail space is well maintained and the Visual Merchandising guidelines are respected - Ensure the stock is effectively managed and control procedures are implemented to anticipate and limit variations - Be responsible for properly implementing the Boutique Charter and the Boutique procedures - Represent the Boutique both internally and externally You have a post graduate degree and an experience of 5 years in boutique management in luxury retail environment.
You have a strong knowledge of the luxury industry with fragrance and beauty sensitivity consistent with the brand. Your excellent interpersonal, communication and organization skills along with a strong analytic and intercultural approach will be a real asset to succeed in this position.
English is a must, Arabic and / or French would be an advantage. Position based in Abu Dhabi.