Chief Officer - IT Solutions Design and Development
Roads and Transport Authority
Dubai, Dubai, AE
منذ 1 يوم
source : WHATJOBS

KEY RESULTS ACCOUNTABILITIES# Classify and categorize requests for bugs fixing and prioritize action.# Coordinate with concerned technical staff and government organizations for business analysis and systemssupport, as required.

Provide business solutions by investigating without drastic impact on existing functionality of e-Services.# Handle internal users, external customers and vendors with professional skills to achieve high level ofsatisfaction for IT services.

Develop internal applications for the organization.# Evaluate user requirements in coordination with vendors, systems analysts and programmers and conductimpact analysis.

Handle software development life cycle (SDLC).# Ensure that the software systems are running smoothly, without any interruption and issues are reported tothe development team for resolution.

Coordinate with the vendor development team and systems analysts for the implementation of therequirements.# Perform other responsibilities associated with the position as appropriate.

Education# Bachelor Degree / Higher Diploma in Computer Science, Information Systems from a recognized university.Skills# Innovative problem-solver who can generate workable solutions and resolve complaints.

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multipleconcurrent tasks.

3 years of experience in systems / e Services implementation, maintenance and support.# Resourceful team player who excels at building trusting relationships with customers and colleagues.

SLA oriented to ensure vendors’ performance & users satisfaction.# Ability to conduct 1st and 2nd level support for e Services.

Ability to assist in new requirements gathering from users.# Basic knowledge in Microsoft Technologies such as .NET# Good understanding of the concept e Services and online transactions and criticality of online services.

Good understanding of Software Development Life Cycle (SDLC).# Preferred basic knowledge of IBM products such as Web content Manager, Websphere, Process Server andTivoli.

Computer-literate performer with extensive software proficiency covering wide variety of applications.# Good knowledge in the basics of applications design and J2EE development platforms.

Exceptional listener and communicator who effectively conveys information verbally and in writing.# Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamliningcomplex work processes.

Preferred basic knowledge of Microsoft products such as SharePoint with all its relevant components.# Basic knowledge in networking and Linux Operating System is preferred.

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