Some of the things you would be doing in this role :
Source, call, close deals, and manage top local and international Sellers across many categories to help with their online growth using the marketplace platform.
Be the unique point of contact for your Sellers regarding sales, business development, and account management. It includes their effectiveness at using our self-service tools, guide them at putting competitive price, adding all their selection, but also help them to resolve potential cases opened with customers, and their issues with the platform.
Prioritize your work and sourcing strategy with high potential Sellers based on their capacity to provide a good customer experience thanks to their unique products, capability to be priced competitively, and ensure an end-to-end good experience until the customers' doorstep.
Ensure that every Seller meets the quality bar required and meet customers' expectations, and category quality guidelines.
Be the voice of Sellers, by raising their pain points and concern to the product team.
Participate to defining and updating operating Procedures whenever applicable to share and evangelize best practices.
Support the launches of new initiatives, categories, and countries.
Whom we are looking for : We are looking for candidates who carry the following qualifications and dislay the mentioned skills for the role.
5+ years of working experience, of which 3+ years in sales or account manager role ideally in ecommerce / marketplace context
Fluency (C1 level or more) in any of the following languages : Arabic, Chinese, German, French, Spanish, Russian, Japanese
Direct Sales skills and a proven track record of performance
Customer focused, willing to do the extra mile, and roll up your sleeves to create an excellent experience for the Sellers and Customers.
Strong attention to details, capacity to juggle with competing priorities, multitasks without lowering your quality bar
Excellent and effective communication, composure, and professional attitude
Strong written and verbal communication skills in English
Exemplary performance record, particularly with regard to quality & productivity
Proficiency at using tools like Excel, Tableau
SQL or willingness to learn
Pre-existing relationships with businesses' decision-makers is a plus