Consulting Knowledge nagement Lead Senior Manager
PricewaterhouseCoopers
UAE
منذ 4 يوم
source : HireeJobsGulf

Line of Service Advisory Specialism Operations Management Level Senior Manager Summary A career in Knowledge Management within Internal Firm Services will provide you with the opportunity to play an integral part of knowledge sharing across the PwC network so that we can continually provide better service to our clients Youll help organise and manage various sources of information as well as provide research support for internal and external clients As a Senior Manager youll work as part of a team of problem solvers helping to solve complex business issues from strategy to execution PwC Professional skills and responsibilities for this management level include but are not limited to Knowledge Creation Integrate internal and external knowledge sources into a database directory to create a repository of information accessible throughout the LoS Support business KM Champions in setting priorities and enabling the creation of thought leadership artefacts in the LoS Work to identify the knowledge assets critical to enterprise KM Knowledge Capture Documentation Improve functionalities of available tools to meet staff knowledge capture and documentation needs e g reporting functionality on consulting source to track KM material download Improve LoS adoption of available tools to motivate staff on their use Set up the functionality that allows upload of KM material against project codes and proposal codes to track uploads and thus track contribution by Business Unit Knowledge Sharing Initiate a belowtheline awareness campaign for new KM processes and requirements Develop a quarterly KM newsletter to incentivize production and increase awareness Seek out opportunities where knowledge sharing can add value to the enterprise Gain familiarity with PwCs global KM resources and disseminate this widely within the Consulting LoS Knowledge Processes Define and enable standardised processes to create collect store and access KM material Integrate clear and measurable KM KPIs as part of client staff appraisal process across all levels Integrate a tracker for KM KPIs on management dashboards of practices and priority accounts Drive production and regular updates of new KM material such as practice overviews practice brochures market overviews Coordinate with Business Unit KM Champions to discuss prioritize and develop thought leadership pieces Develop and monitor KM budget centrally and oversee KM budget of each Business Unit Align with Global Knowledge Network Establish rapport with the global KM community and sources and act as the single point of contact for ME Consulting Leverage connections to share and learn more about best knowledge management practices that can be applied in Consulting in the Middle East Align with xLoS KM Leaders Periodically meet with other ME LoS KM Leaders to discuss experience and share insights Distill lessons learned from other LoS and apply relevant findings to KM practice in Consulting Coordinate with Bussines Unit KM Champions Support in nominating a KM Champion to kickstart and lead the KM function in each BU Work with BU KM Champions and BU leadership to establish a common understanding and focus for KM Organize and facilitate regular meetings to discuss progress risks and issues with BU KM Champions Act as primary point of contact for all BU KM Champions Support BU KM Champions in prioritization of initiatives and identification of BU KM needs and requirements Manage Business Services Provider BSP Organize and execute periodic calls meetings to report on progress and gather statistics on BSP performance against SLAs e g performance on meeting KPIs quality of services timeliness etc Create a repository of research reports generated by the BSP Act as the primary point of contact for any risks and issues raised by the BSP e g need for more resources etc REQUIREMENTS Preferred skills Bachelors Degree Required Masters is preferred Overall 10 years of experience of which at least 5 years should have been with an international management consultancy in their knowledge management function in a leadership role Past experience of establishing the Knowledge Management function will be an asset Ability to work in both English Arabic is preferred

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