Review transcriptions done by internaltranscribers and freelancers.
Monitor operationsproduction output against client guidelines and internal qualitystandards.
Provide managers with regularperformance feedback on the operations employees.
Prepare & analyze quality reports and providetrend data for Management to review.
Conductcalibration sessions with Quality and Operations teams to ensureconsistency in the evaluation process.
Participate in staff meetings to share observations andideas
Conduct training of employees whenrequired to address gaps in performance quality.
Proactively provides feedback to management regardingsuggested improvements and training that would result in betterdelivery quality.
Ensures successful delivery ofrelevant training and awareness sessions to staff in a manner thatserves to overall implementation of the linguistics relatedtasks.