Tachyus delivers the leading prescriptive analytics platform to oil and gas producers. Our customers include many of the largest companies and state-
owned entities on the planet with whom we have complex high-value relationships. We need a Customer Success Engineer to ensure that our Middle East customers are delighted working with Tachyus so that they renew deals worth tens of millions or more to Tachyus.
The right candidate will bring experience managing relationships with petroleum engineers and geologists and a deep network of existing contacts across the Middle East.
Tachyus Customer Success Engineers work with our customer success managers and IT experts to maximize the happiness of existing customers, ensure renewals, and achieve successful upsells.
The right hire will present crucial petrotechnical information, train petroleum engineers how to use Tachyus software, and manage key customer relationships to delight our Middle East customers.
We are looking for someone who will represent Tachyus with customers in Middle East and is open to traveling to multiple neighboring regions.
Identify and grow opportunities within assigned oil and gas producers and collaborate with Tachyus business development to extend our solutions footprint (more solutions to more assets)
Train customers' petroleum engineers on how to use Tachyus' breakthrough technology
Present valuable petrotechnical findings to Tachyus customers
Ensure continued rapid revenue growth for Tachyus in the Middle East
Operate as the lead point of contact for any and all petrotechnical matters specific to Tachyus customers once the solutions are deployed
Build and maintain strong, long-lasting customer relationships
Develop a trusted advisor relationship with key customer stakeholders and engineering champions
Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders
Obtain referrals from customers to increase the portfolio of Tachyus success stories
Forecast and track key account metrics
Assist with high severity requests or issue escalations as needed
Extensive existing oil and gas domain experience as a service provider
Proven track record implementing software solutions for major enterprise accounts
Demonstrated ability to communicate, present and influence credibly and effectively about crucial petrotechnical information
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Curiosity to build and define new ways of doing business as an early member of a startup customer success engineering team
At least a bachelors in petroleum engineering
Experience with software production management systems
Experience writing software or analyzing data
Business development experience
At least a masters in petroleum engineering and / or computer science