Addressing user tickets regarding hardware, software and network.
Walking customers through installing application and computer peripherals.
Asking targeted questions to diagnose problems.
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Record technical issues and solution in logs
Follow-up with clients to ensure their systems are functional
Provides support to end users for computer, application, system, device, access and hardware issues.
Raise and follow up on Ticketing System to solve incident request according to SLA.
Exchange server mailbox maintenance including archiving mailboxes