Desktop Engineer
ECS ME LLC
Dubai, Dubai, United Arab Emirates
20h ago
  • Addressing user tickets regarding hardware, software and network.
  • Walking customers through installing application and computer peripherals.
  • Asking targeted questions to diagnose problems.
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Record technical issues and solution in logs
  • Follow-up with clients to ensure their systems are functional
  • Provides support to end users for computer, application, system, device, access and hardware issues.
  • Raise and follow up on Ticketing System to solve incident request according to SLA.
  • Exchange server mailbox maintenance including archiving mailboxes
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