Shareworks by Morgan Stanley - Share Plan Support Administrator
Morgan Stanley
Middle East
منذ 5 يوم

Description

Share Plan Support Administrator EMEA RegionAbout Shareworks by Morgan StanleyShareworks by Morgan Stanley is fulfilling a vision of becoming the global leader in equity-based (stock) incentive and share purchase savings plan management.

We specialize in the delivery of complete web-based services for the full lifecycle of equity-based incentive and savings plans.

Through our technically advanced Shareworks™ platform, Shareworks by Morgan Stanley is setting the industry's service standard for the administration and execution of all types of equity-based incentives and savings plans.

Why work at Shareworks by Morgan Stanley?Shareworks is a fast-growing company where every member of our team is important to our success.

If you have an unfailing commitment to excellence, alignment to customer interests, and strong problem-solving skills, Solium would welcome your contribution to our enthusiastic team.

We reward our people with a competitive compensation and benefits package. Located in Croydon, UK and reporting to the Client Services Manager, the Share Plan Support Administrator is responsible for day to day administration of corporate client accounts on Shareworks by Morgan Stanley’s proprietary software, Shareworks.

This includes reporting, providing share delivery instructions, tracking stock delivery, data uploads, data validation and management, entering transactions on behalf of participants.

ResponsibilitiesAdministration Support is responsible for the successful execution of general administration tasks for the Client Administrators, including but not limited to :

  • Running daily reports for the EMEA region
  • Creating and sending Treasury Directions for current and previous day’s trading
  • Ensuring internal processes are kept up to date
  • Raising internal requests with the highest level of accuracy
  • Build and maintain relationships with internal stakeholders
  • Review and flag issues identified by system monitoring tools
  • Escalate open issues to Client Administrator, Assistant Manager or Manager as appropriate and immediately as we are notified
  • Learn, maintain and continuously expand knowledge of internal systems and processes
  • Qualifications

  • Experience providing exceptional customer service including, but not limited to, explaining complex concepts to non-expert audiences, trouble shooting and problem solving, and managing difficult inquiries
  • Proven ability in problem analysis, troubleshooting and resolution
  • Effective task and time management
  • Strong communication and organizational skills Demonstrated competency with common technology and technical concepts, including but not limited to email, internet, Excel and Word
  • Exceptional attention to detail
  • Comfortable in a fast-paced and evolving environment which includes ongoing learning and training opportunities
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