Contact Centre Agent
IDP EDUCATION INDIA PVT LTD,
Dubai Dubai, Not Mentioned, United Arab Emirates
منذ 14 يوم
source : Wisdom Jobs

About Us The position forms an important part of the Digital Experience Support Team strategy which provides IDP a complete customer engagement experience through its omni-

channel contact centre outbound calls online chat social inbound and others The key focus of the role is to engage with potential and existing customers through telephone calls online chat and social channels in order to identify genuine sales leads for delivery to and conversion by our local Student Placement Counsellors In addition to this there is a strong focus on providing a high quality customer experience while proactively offering and selling additional Value Added Services This position must provide excellent sales and customer service to prospective customers via all channels operated within the contact centre whilst building and maintaining the leads management database Responsibilities Making outbound customer engagements Handling web-

chat queries Responding to customer emails and SMSs Handling Inbound calls Achieving set performance KPIs Updating and recording customer info in CRM Informing TL of any anomalies or trends noticed via general activity Conflict resolution Attending and participating in team meetings with TL agents Attending coaching training and OOOs with TL or QA Sharing wins loses with team Developing skills and ability to achieve KPIs Call Quality compliance as per the defined parameters Completing Adhoc tasks or campaigns as required by the Contact Centre Requirements Strong communication skills local language verbal and written is essential Minimum 1 year sales or customer service experience Proved sales experience preferred Experience in managing enquiries from online chat and social media platforms Ability to confidently and professionally make warm and cold calls to customer Ability to build rapport quickly with customers over the phone Excellent listening skills to actively listen to customers and interpret their needs Effectively deal with objections Deal with customers that may be angry about receiving unsolicited calls Demonstrated ability to work effectively in a team environment Demonstrated organizational and time management skills with the ability to prioritize An ability to service and work with people from different cultural backgrounds Results driven with a can do attitude Intermediate level of computer literacy -

MS Office - Word Excel and email Strong typing data entry skills Ability to multi-task and retain information Ability to handle pressureProfile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Company IDP EDUCATION INDIA PVT LTD Industry Education Training Institutes Academic Research Other Education Training Institutes Academic Research

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