Cluster Reservations Agent - Arabic Speaker
Wyndham Hotels & Resorts
Dubai, AE
منذ 22 ساعات
source : SuccessFactors

TRYP by Wyndham is now seeking a Cluster Reservations Agent - Arabic Speaker to join our team at TRYP by Wyndham Dubai in Dubai , Dubai .

Job Summary

The Cluster Reservations Agent is responsible for handling group reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Wyndham standards.

They are to work with the sales managers in obtaining group business.

Education & Experience

MINIMUM EDUCATION :

  • High school diploma or equivalent.
  • MINIMUM EXPERIENCE :

  • Previous experience in the service industry is preferred but not required.
  • Physical Requirements

  • Must be able to sit or stand for extended periods, often for a minimum of 2 hours at a time.
  • Must be able to maneuver through all areas of the front office.
  • Must be able to lift up to 20 pounds and carry up to 10 pounds.
  • Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.
  • Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine, and photocopier.
  • Must be able to adjust to changing priorities, and simultaneously complete multiple assignments despite interruptions.
  • General Requirements

  • Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.
  • Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
  • Must display very good organization and time management skills.
  • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
  • Must have sound judgment and analytical skills and be able to work with little supervision.
  • Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
  • Must be able to work with sensitive and confidential material.
  • Must be able to read, write, speak, and understand English.
  • Review Reservations logbook and Guest Request log on a daily basis.
  • Send confirmations.
  • Process advance deposit / balance sheet.
  • Process brochure requests.
  • Assist with processing travel agent commissions as requested.
  • Fundamental Requirements

  • Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
  • Answer guest inquiries about hotel services, facilities and hours of operation.
  • Book group room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
  • Up sell rooms when possible.

  • Enter reservations into the computer according to standard operating procedures.
  • Communicate and work closely with the Sales Department and Front Office to build group blocks and enter group bookings.
  • Maintain availability calendar and communicate all relevant information to the Front Desk associates.
  • Maintain accurate files and reports.
  • Handle all special reservations, to include V.I.P. reservations, packages and discounts.
  • Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations.
  • COMPANY OVERVIEW :

    Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.

    Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

    Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio distinguished by our leading economy and midscale brands delivers just that.

    We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

    Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

    Job Location : TRYP by Wyndham Dubai, Al Saef 1 Street Barsha Heights, Dubai, Dubai PO Box 215373

    Employment Status : Full-time

    Employment Disclaimer

    In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner.

    I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

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