Customer Relations Group Leader
Al Futtaim Private Company LLC
Dubai, UAE
منذ 16 ساعات
source :

We are a values-driven company with a passionfor life at home. Our vision is to create a better everyday lifefor the many people.

Al-Futtaim IKEA holds thefranchise rights for IKEA in Egypt, Oman, Qatar and the United ArabEmirates.

About You

You are astrong leader who can lead by example. You have the ability tobring out the best in co-workers and to motivate them.

You have aneagerness and passion to want to help customers. You are emphaticand able to solve problems with customer centric solutions.

You arecapable of planning ahead for business eventualities and unforeseencircumstances.

What s more, we believe that youhave the following knowledge, capabilities andmotivation :

Live and share the IKEA values everyday

Post Graduate

4 yearsHome Delivery management experience, retail preferred

Strong mediation and counselling skills

Strategic, analytical and tactical abilities

Deep knowledge of local laws and regulations concerningthe labour market

Ability to acquire and analyselocal market demographics as well as economic and labour marketconditions

About The Role

You are responsible forthe management, and administration of all tasks that been assignedby the Home Delivery Manager in order to ensure flexibility in thedepartment and meet customer expectation regarding the process ofdelivering the products and assembling them in shortperiod.

Key Specific Accountabilities


Assisting the Home DeliveryManager in controlling and managing the execution of pre-determinedtasks within the home delivery department.

Ensuring that the stocks available in the warehouse aresufficient to meet the delivery and assemblyrequirements.

Preparing appropriate plans andschedules in order to meet Deliver and Assembly needs.

Assisting the home delivery manager in preparing theannual budget for delivery / assembly needs and goods flow based onthe projected annual sales targets provided.

Maintaining the KPI reports and preparing an action planfor those areas of concerns.

Preparing the dailydelivery and assembly schedule based on the previousday’s sales and backlog.

PeopleManagement and Development

Motivating the homedelivery staff towards achievement of work objectives. Support thehome delivery team to achieve their objectives by ensuring theyunderstand the company business plan and objectives.

Be Train the Trainer for the HD department and ensure allthe co-workers in the department are trained in Product Knowledge,customer service training, Concept training, H&Strainings.

Support the home delivery manager inmanaging the team by participating with their recommendationsduring the Probationary period reviews and annuallyreviews.

Monitor attendance of the home deliveryco-workers and monitor sickness and other absenceslevels.


Act asPayroll administrator and be a super user for the Staff ManagementSystem and generate the schedules using thesystem.

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