Director of Information Technology - Hospitality - with Great Benefits
The First Group
Dubai, Dubai, AE
منذ 1 يوم
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Director of Information Technology - Hospitality - with Great Benefits

We are on the lookout for a focused Director of Information Technology - Hospitality to join our amazing team at The First Group in dubai, dubai.

Growing your career as a Full Time Director of Information Technology - Hospitality is a fantastic opportunity to develop competitive skills.

If you are strong in leadership, critical thinking and have the right drive for the job, then apply for the position of Director of Information Technology - Hospitality at The First Group today!


Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services.

Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai.

We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

Summary :

Across The First Group Hotel and Restaurant divisions, the Director of IT - Hospitality is responsible for ensuring that all major applications, interfaces, and technology components operate smoothly.

Under the direction of the SVP of Technology, this role works independently and in close collaboration with vendors, subject matter experts, and stakeholders.

Managing a growing group of IT specialists, he or she provides strategic guidance and oversight for day-to-day operations, not being scared to jump in the trenches when needed.

Deliver consistent IT support services to the business to satisfy both internal customers and hotel guests. Identify and recommend new technology solutions to improve operational efficiencies throughout the Hotel and F&B portfolio.

Responsibilities :

Strong knowledge and practical experience of hospitality solutions and integrations. For example PMS (Opera, Protel etc), POS (Simphony, etc), CRS (Amadeus etc), Financials (SunSystems), Material Control (FMC), Telephone Systems

Coordinate with business partners and develop strategies to implement various technology solutions effectively

Liaise with department heads to gather requirements and determine deliverables according to business expectations

Administer effective delivery of all technology projects within an appropriate budget and timeframe, providing regular feedback to the relevant stakeholders

In collaboration with Senior Stakeholders and according to the business priorities and requirements, develop a practical roadmap and technology plan and ensure adherence

Evaluate and suggest new technologies and systems to improve operational efficiency, guest satisfaction and improved competitiveness

Maintain knowledge on emerging trends and initiate appropriate decisions for various technology

Administer maintenance, licensing and purchase of all information technology software systems

Analyse all business objectives and recommend solutions to all technology investments across the Hotel and F&B divisions

Establish, administer and maintain software and hardware installations that provide IT services to all departments across the portfolio

Manage Vendor / Partner relations for technology supplies and project implementations, as well as interfacing with the business stakeholders to completion

Ensure Vendor / Partners comply with SLAs in terms of timeframes, deliverables, compliance and performance metrics

Ensure that excellent customer service and communication is a hallmark of the IT department

Ensure effective use of resources to provide a 24 / 7 1st & 2nd level support service

Nurture and coach the IT team on technology best practices, process improvement, problem solving, skills development, and stakeholder engagement.

Desired Skill & Expertise

Technical Capability :

Strong technical skills with the ability to troubleshoot.

Experience with Server Storage

Experience with Ethernet networking, LAN / WAN network technologies, Wi-Fi, IP addressing, DHCP, DNS, VLAN and GRMS.

Experience with planning, architecting, implementing, and maintaining IT systems in a high-availability and multi-property environment

ITIL and ITSM practical experience and knowledge; prior experience in managing a helpdesk

Experience with virtualized computing environments including VMWare, FusionCube and HyperVisor

Experience managing backup Solutions and Disaster Recovery

Experience with Audio & Video systems, IPTV and in-room technologies

Hands on knowledge of Microsoft products and platforms, such as Office 365, Microsoft Windows server and desktop technology, Active Directory / Azure AD, SCCM, IIS, DNS and DHCP

Thorough understanding of IT security concepts and principles

Soft Skills :

Excellent customer service skills

Excellent listening, oral and written communication skills

Ability to communicate with, present to and manage the expectations of Senior Stakeholders (SVP, CXO) within the organisation

Detail oriented, self-motivated, and able to work independently

Excellent organizational, problem solving and time management skills

Must exhibit highest levels of confidentiality

Must be able to convey information and ideas clearly and to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Must be able to evaluate and select among alternative courses of action quickly and accurately and work well in stressful, high-pressure situations

Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity

Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, Guests and Vendors

Ability to respond to common inquiries or complaints from system users in a professional and friendly manner

Understands high-priority scenarios and acts accordingly

Strong administrative abilities and organizational skills

Ability to work under pressure, manage ambiguity, change and time constraints

Vendor management experience ability to drive business value from partners


A bachelor’s degree in computer science, or a related field

Company Benefits : Excellent benefits

Excellent benefits

Company offers career progression opportunities

Attractive package

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