Guest Relations Agent
Anantara
Abu Dhabi - United Arab Emirates
منذ 3 يوم

Job Description

As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience.

You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner.

You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner.

You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

  • College degree in hotel management or related field
  • Previous experience in Front Office or Guest Services
  • Excellent communication skills
  • Experience with Front Office Systems
  • Proficient in English, both written and spoken
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