Zone Manager Ticketing
Careers EXPO 2020 Dubai
منذ 5 يوم
source :

The main responsibilities for this role include :

  • Work collaboratively with other stakeholders and Functional Areas as appropriate to facilitate timely delivery of infrastructure and Ticketing related services to ensure the success of the project;
  • Assist in developing the on-site strategy for management of workforce operations team, i.e. selection and placement, training, safety, appraisal and enforcement;
  • Contribute to training plans and materials for ticketing workforce incl. paid staff, contractors and volunteers;
  • Event-time

  • Responsible for the successful operations of the ticket check, resolution and hard validation during on-hours in a dedicated Zone;
  • Act as Direct contact for the Ticketing Contractor staff, Ticketing and other Functional Areas during on-hours for that specific Zone;
  • Lead a team of contractor’s staff to ensure all Ticketing services for Expo 2020 Dubai are delivered in the respective Zone on time, to agreed scope and to provide an exceptional Ticketing experience to the visitor;
  • Supervise the Ticketing service provider(s) and assures compliance with all service standards and contract provisions for Expo Ticketing;
  • Manage of all Ticketing related services for ticket check and resolution at the ticket rip-line per demand and in coordination with other Functional Areas for maintenance or replacement of assets, providing end of shift documentation and handover to next shift, as well as the enforcement of Expo Ticket Terms & Conditions and policies and procedures.
  • Skills

  • 6+ years of experience working in a similar position preferably in working in the operations of previous high-scale event and / or multi-gate theme park venue as well as;
  • A Bachelor’s Degree within a relevant field;
  • Profound knowledge of Front Gate, admission control and guest group service operations for a major high-attendance volume event;
  • Familiarity with all key event operational functions, understanding the Ticketing Operations dependencies with the other operational departments of a major event;
  • Concise written and verbal communication skills;
  • Knowledge of computerized ticketing systems;
  • Knowledge of supervisory principles and practices;
  • Ability to prepare teams for operational readiness.
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