Branch Services Officer RBWM Bur Dubai
HSBC Bank Middle East Ltd,
Dubai
منذ 17 ساعات
source : Wisdom Jobs

Role Purpose To undertake all branch processing within the section To provide quality service to achieve maximum customer satisfaction by correctly interpreting processing instructions An acceptable agreed volume of work is handled contributing to the achievement of the sections performance targets To ensure that tasks are prioritised processed and completed in accordance with procedures Common frauds errors irregular transactions are identified and appropriate action is taken in accordance with procedures To ensure that a general level of awareness about Business Information Risk Money Laundering and other legal and regulatory requirements are maintained at all times Knowledge and experience are shared with colleagues providing assistance on referred technical issues To strictly follow the Health Safety Fire and Security instructions as laid down from time to time To provide a high quality service in line with procedures and compliance guidelines to achieve maximum customer satisfaction by prompt and accurate processing of related documentation Job Responsibility Impact on the Business Process customer instructions as per target Productivity Quality standards Adherence to Compliance regulatory requirements Strict adherence to SLAs and procedures Smooth and efficient management of the scanning department Operational Effectiveness Control Comply with audit and BIM FIM recommendation Maintain HSBC Internal Control standards including the timely implementation of Internal External audit points together with any issues rendered by external regulators Ensure that all policies and procedure are followed with regards to remittances and other documents Ensure that clear desk policy is followed To be alert to operational risks and losses during the execution of their day to day responsibilities Should an employee become aware of emerging or inadequately controlled operational risk or identify an operational risk loss they must report this to their line manager ensuring that it is reported to their local Operational Risk Co-

ordinator Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : HSBC Bank Middle East Ltd

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