Reservations Agent
Swissôtel Al Ghurair
UAE,Dubai,Dubai
منذ 2 يوم
source : Drjobs.ae

Summary ofResponsibility

  • Answer the phone within 3 rings utilizing company approvedstandard of greeting, followed by reservations script in handlingthe Guest inquiry for Hotel room reservation or other inquiry aboutthe facilities of the Hotel;
  • handle other reservation inquiries viafax, email and other channels as directed according to standardoperating procedures

  • Process the reservations by entering the informationaccurately in the property management system; follow up withreservation confirmations, modifications, cancellations and makethe changes in the system as applicable;
  • make sure information isentered according to standard operating procedures andstandards

  • Responsible forkeeping accurate paper transactions, and recording of any specificrequirement in terms of reservation requests, amenities;
  • specialrequest; advance deposit; complete daily call conversion sheets oftheir individual shift; compile reports as directed by the Manageror Supervisor of the department

    Have full knowledge of Hotel facilities, and promotions;take initiative to always keep up to date with any changes withinin the Hotel that might affect reservation bookings

    Participate and comply with anytraining and reservation programs, such as up-selling, crossselling other sister hotels to increase revenue for the Hotel andcompany

  • Operate in a safe andenvironmentally friendly way to protect guests’ andemployees’ health and safety, as well as protect andconserve the environment
  • Comply with the hotelenvironmental, health and safety policies and procedures
  • Qualifications :

    Highly responsible &reliable

    Stronginterpersonal and problem solving abilities

    Ability to work well under pressure in a fastpaced environment

    Abilityto work cohesively as part of a team

  • Ability to focus attention on guest needs, remaining calmand courteous at all times Physical Aspects ofPosition (include but are not limited to) :
  • Constant standing and walkingthroughout shift

    Frequentlifting and carrying up to 20 lbs

    Occasional ascending or descending, stairs andramps

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