Client Operations Manager Middle-East and Africa
GrassGreener Group,
Dubai United Arab Emirates, Not Mentioned, United Arab Emirates
منذ 6 يوم
source : Wisdom Jobs

ShopperTrak is the leading global provider of location-based analytics offering insights into consumer behaviour to improve retail profitability and effectiveness Many of the world s major retailers rely on ShopperTrak to gain insights through the use of Perimeter Interior and Performance Analytics to better understand their customers enabling them to enhance the shopping experience to increase traffic conversion and transaction size The Chicago-

based company has more than 200 employees with offices in San Francisco High Wycombe England Dubai United Arab Emirates Shenzhen China and Helsinki and Finland In the EMEA region ShopperTrak has grown rapidly over the last 4 years and as part of their growth strategy are looking to appoint a Client Operations Manager in their Dubai office GrassGreener Group is retained by Shoppertrak to exclusively recruit this role Any direct applications or applications forwarded from other service providers will be directed to GrassGreener Group The Role The Client Operations Manager will be a new role responsible for project management customer support technician scheduling and shipping receiving throughout the Middle East region Key Duties -

Managing the daily tasks of the Implementation and Client Support teams to ensure the efficient installation and troubleshooting of devices -

Responsibility for implementation customer support and upgrade projects of varying sizes - Managing the work of the Implementation Client Support teams to decrease turnaround times and streamline work processes -

Create ongoing relationships with existing clients to ensure customer satisfaction through regular communication and interaction

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