Project Support Analyst
منذ 1 يوم
source : Wisdom Jobs

The purpose of this position is to provide support and co-ordinate the consumer mobile and fixed product launches and associated projects and activities 1 Project activitiesReview test the products preparing the work instructions and reports support the roll out and validate the post deployment activities 2 Customer handlingMonitor the end-

to-end provisioning process handling escalations queries customer mapping and recruitment on the program 3 Customer ExperienceEnsure that the du services are provided according to the agreed timelines quality approved SLAs and targets are achieved Proactively identify all problems impacting customers as well as actively generate and execute initiatives in order to minimise escalations and improve overall customer satisfaction A critical part of the role holders position is to co-

ordinate with and act as an optimizer to other internal departments mainly PMO Marketing Technology in order to achieve quick turnaround on problem resolutions as well as meet the customer experience goals set for the business area Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : du is a family of almost 2 000 people representing over 60 communities This diversity allows us to communicate effectively with our customers and add life to life wherever possible By offering fixed and mobile telephone services broadband connectivity and IPTV services to millions of homes and businesses we are well placed for a successful future We reward our staff in a variety of ways including performance bonuses in-

house training programmes spot awards brand value nominations talent pool initiatives personal development plans and more We offer competitive salaries and attractive benefits that include flexible working hours annual leave tickets discounted mobile rate plans education allowance for an unlimited number of children job-

based allowances such as travel and commission and health insurance And because we genuinely care about your welfare our in-

house clinic library and subsidised restaurant are available to all du employees The onsite gym personal trainers and swimming pool are free to utilise too

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