Collection Officer
Mashreq Bank
منذ 7 يوم

Job Purpose

  • Work a queue of delinquent accounts
  • The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis.
  • Work is done on an automated collection system- Finn1 which is a web based system.
  • Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate partial payments which are acceptable.
  • Follow up promises to ensure payments are received.
  • Ensure resolution, rollback, normalization targets are achieved.
  • Ensure productivity metrics are met consistently.
  • Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
  • Develop an assertive approach to resolve customer queries
  • Update latest contact details of customer in Finn1 and raise regular maintenance requests to facilitate customer requirements (billing changes, SI changes, reversals etc)
  • Highlight portfolio issues and trends noticed during routine collections.
  • Escalate difficult / complex cases to the Team Leader.
  • Carry out all activities required as part of the role.
  • Knowledge, Skills and Experience

  • Product Knowledge
  • Negotiation skills and understanding of collections processies
  • PC Literate
  • Excellent verbal and written communication skills
  • Assertive
  • All collectors will undergo training prior to joining the production floor- which will cover negotiation, Finn1 etc

    May 16, 2018

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