Operations Analyst – Central Ground Services
The Emirates Group
United Arab Emirates
منذ 9 يوم

With you on board, we can be the world’s most admired air services provider. Our diverse, global teams have this vision at heart.

Every day we’re defining new levels of service for our customers. We do this by working closely with employees and suppliers, putting safety at the heart of everything we do.

With your talent, passion and big ideas, and our industry-leading performance, we can flourish. We can be the world’s most admired air services provider.

Job Purpose : - Working closely with the business functions, stakeholders, customers, subject matter experts and technical resources the person will be responsible for defining, analysing, validating, specifying, verifying and documenting business processes, requirements and solutions.

  • The role holder will ensure that processes are aligned to the established business strategies. Completing root-cause analysis and industry best practice analysis to achieve functional and operational excellence and driving a culture of continuous improvement.
  • To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-
  • technical users. Job Accountabilities : - Analyses data to evaluate and document effectiveness of current processes to determine problem areas, identifies root cause and recommends solutions to improve effectiveness and efficiency.

  • Identifies and captures business requirements, draws up functional specifications for system and process enhancements and provide consultation on the feasibility of solutions and impact on the current processes.
  • Drives a culture of continuous improvement by monitoring and auditing processes to ensure that established best practices are followed and systems are aligned to agreed strategic objectives.
  • Stays up-to-date on the latest process and IT advancements to automate and modernise systems and processes. - Liaises with business functions, stakeholders, customers, subject matter experts, technical resources and users to identify improvement / enhancement opportunities.
  • Initiates and facilitates introduction of new functionality, procedures and processes to ensure that functional and operational excellence is achieved, and business requirements are met.
  • Providing support and training where required. - Effectively communicating insight and plans by conducting meetings and presentations to share ideas and findings.

  • Monitoring deliverables and where required, performing user acceptance testing. - Ensures compliance to all relevant policies, procedures and controls across the department to guarantee employee safety and legislative compliance.
  • Degree or Honours in business or related field or an MBA. Experience : - Minimum 5 years working experience in Travel / Leisure and Operations -

    A minimum of 5 years’ experience in business analysis or a related field. - A history of supporting successful projects.

    Knowledge / Skills : - Exceptional analytical and conceptual thinking skills. - The ability to influence stakeholders and work closely with them to determine acceptable solutions.

  • Advanced technical skills. - Excellent documentation skills. - Experience creating detailed reports and giving presentations.
  • Competency in Microsoft applications including Visio. - Excellent planning, organisational, and time management skills.
  • Understanding of a broad range of business functions such as operations, IT, projects, finance, commercial, loading, purchasing etc -
  • Strong communication skills and a customer centric approach. - Proactive self-starter, strategic in approach. - Advanced Quality Orientation Skills.

    We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund.

    It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1 Dh3.66.

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