Quality Specialist Dubai (QC Accreditation Validation)
F. Hoffmann-La Roche Ltd
Dubai Jafza,Dubai,United Arab Emirates,
منذ 39 يوم

Summary

  • Respond to customers’ needs and expectations with high quality scientific answers
  • Insure immediate and proper scientific support to customers on Laboratory Quality Control, Accreditation and Validation
  • Scientific Support

  • Provide customer support via phone and email and customer site visits where required.
  • Provide high level scientific support and educational training to customers on Quality Control, Accreditation and Validation topics
  • Document customer complaints or questions to be dispatched to 2nd level support or service.
  • Provide scientific documentation to customers to support Quality Control, Accreditation and Validation topics.
  • Prepare guidance documents and protocols for laboratory practices
  • Training and Development

  • Schedule the Laboratory topics training courses based on demand and resources
  • Analyze the customer satisfaction with trainings / support and propose improvement strategies
  • Develop new training courses / methods to broaden the reach to customers
  • Enhance knowledge through self-learning and ensuring versed on current topics
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications;
  • establishing personal networks; participating in professional societies

    Controlling and Reporting

  • Ensure immediate and appropriate documentation of customer communication in the CRM system in order to keep the local customer database up to date
  • Comply with the Corporate Complaint Management Process
  • Responsible for the provision and analysis of Quality System metrics upon request / for Quality meetings
  • Compliance

    You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche.

    Who You Are

  • You hold a BSc degree in Life Sciences, Biomedical, Laboratory, Biochemistry or Quality Management. Post graduate and / or 6 Sigma trained
  • degree will be preferred
  • You have at least 2 years of work experience with Quality Management Systems and Accreditation process
  • You have worked in a Medical laboratory in a senior position such as Senior Medical Scientist or Quality Manager
  • You have work experience with IQC and EQA monitoring and troubleshooting, laboratory investigations, reporting and implementation of effective Corrective and Preventive Actions (CAPA)
  • You have proven track record in applying Laboratory Validation procedures
  • You are fluent in English and local language, both spoken and written. Arabic is considered a plus
  • Strong computer skills and proficiency with MS Office, especially Excel
  • Availability to travel whenever needed
  • Strong in managing relationships with key stakeholders both internally and externally
  • Ability to understand customer needs and strategy
  • Strong communication and presentation skills
  • At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-

    focused healthcare groups. Our success is built on innovation, curiosity and diversity

    Roche is an equal opportunity employer.

    Quality, Quality >

    Quality AssuranceDubai Jafza

  • At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
  • focused healthcare groups. Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

    قَدِّم طلبك ترشيحك
    قَدِّم طلبك ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    واصل
    استمارة الطلب