Fairmont Gold Manager
FRHI
Dubai, United Arab Emirates
منذ 7 يوم

Summary of Responsibilities :

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Lead and manage the Fairmont Gold team to ensure all Fairmont Gold standards and operating procedures are adhered to
  • Ensure the highest possible revenues are generated for Fairmont Gold with a minimum of associated expenses. Work with the Sales & Front Office teams to ensure strategies are in place to maximize revenue opportunities
  • Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan the department accordingly
  • Develop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
  • Balance operational, administrative and Colleague needs
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned
  • Qualifications :

  • Previous leadership experience in a similar guest relations capacity required
  • Previous Property Management System experience required
  • Computer literate in Microsoft Window applications required
  • University / College degree in a related discipline preferred
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

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