Job Number 21042560 Job Category Spa Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates Brand JW Marriott Schedule Full-Time Relocation?
N Position Type Non-Management Located Remotely? NMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.
As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.
With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. JOB SUMMARY Provide massage services to guests using props and / or products.
Provide body treatments to guests using body scrubs, wraps, and / or hydrotherapy. Assess guest needs and inquire about contraindications (, allergies, high blood pressure, and pregnancy) before beginning service.
Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms.
Arrange workstation, treatment room, and / or drapes. Frequently check with guest to promote comfort, safety and security throughout service.
Promote and sell spa services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and / or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift.
Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor / manager.
anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language.
Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Perform other reasonable job duties as requested by Supervisors. SCOPE / BUSINESS CONTEXT + A Full Time position based at JW Marriott Marquis Dubai+ Number of Direct Reports - None+ Titles of Direct Reports - N / A CANDIDATE PROFILE Experience : + Minimum 2 years of experience in spa & hospitality industrySkills and Knowledge : + Good oral and written communication skills in English+ Excellent hospitality skills+ Passion to work with people+ Able to get on well with people from many different backgrounds+ Able to work under pressure at times+ Ability to be versatile+ Must be able to work as scheduled and flexible hours as shift extending may exist at end of shift based on business demands.
Department and individual roster will depend on business volume and customer segments in the hotel. Must be flexible with shift schedule at all times.
21 years of age+ Minimum HSLC+ To have worked as therapist before. Preferably in a recognized Spa.+ Certified Massage therapist SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position : + Balanced Scorecard Results : Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.
Essential Functions : Provide Spa Services+ Monitor and stick to time schedule to stay on schedule throughout the day.+ Escort guests to and from treatment rooms.
To assist in manning the Reception area by receiving calls as well as incoming guests when free+ Assist in marketing and selling the spa at the pool deck, lobby desk and Executive Lounge as required+ As the hotel operates 24 hours, 7 days a week, any reasonable requests by your managers must be honored including schedule changes.
Maintain Spa Environment+ Set up workstation and / or treatment room with necessary products, equipment, and supplies.+ Clean, maintain, and sterilize tools (, etc.
and equipment (, etc.).+ Maintain cleanliness of workstation and / or treatment room throughout shift.+ Secure supplies and equipment at the end of each shift.
Safety and Security+ Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
Policies and Procedures+ Protect the privacy and security of guests and coworkers.+ Maintain confidentiality of proprietary materials and information.
Physical Tasks+ Stand, sit, or walk for an extended period of time or for an entire work shift.+ Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.