Answering or making calls to clients to learnabout and address their needs, complaints, or other issues withproducts or services.
Responding efficiently andaccurately to callers, explaining possible solutions, and ensuringthat clients feel supported and valued.
Engagingin active listening with callers, confirming or clarifyinginformation and diffusing angry clients, as needed.
Building lasting relationships with clients and other callcenter team members based on trust and reliability.
Utilizing software, databases, scripts, and toolsappropriately.
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