The successful Customer Support Engineer will have a software and connectivity background with at least 8 years of experience in a Semiconductors FAE role, an OEM design role, or a similar position.
He / she will also work closely with our technical support teams in Taiwan and China, to ensure successful and timely technical issue resolution.
Requirement Essential Education and Experience
1-Ideally with a MSc. in Electrical Engineering, Computer Science or equivalent and a relevant work experience in electrical, electronic or computer science field with global customer base and transnational internal teams.
2-Good C programming knowledge, with proven experience in a software engineering role such as systems design, field applications engineering (FAE) or similar.
3-Proven working experience with connectivity technologies such as :
a.Wi-Fi and BT : Mandatory with 802.11ac / ax as priority
b.xDSL : Preferred, GPS / NFC : Desirable.
4-Experience with STBs, broadband gateways and other connected CE devices.
Technical Skills :
1-Expert knowledge in 802.11 standards (particularly ac and ax), Mesh, and new features.
2-Familiar with WiFi SoC concepts such as, WiFi RF, WiFi BBP / MAC.
3-Familiar with SoC interfaces and Ethernet switching concepts.
4-Familiar with Linux / Android 802.11 driver development
5-Familiar with embedded systems’ connectivity driver integration and implementation
6-Familiar with debugging flow to narrow down and reproduce issues to define the root cause
7-Experience in customer feature implementation / customization
1-Project control and communication
a.Early engagement to help with pre-kick off study in SOC promotion stage to OEMs and Telcos.
b.Seek to understand customer requirements and MediaTek’s compliance to them, and where necessary communicate those requirements to HQ teams.
c.Provide expert technical consultancy in customer interactions such as workshops, chipset RFQs and new project kick-off discussions.
2-Field and Remote Customer Technical Support (MEA region)
a.Be the first line of technical support to MediaTek’s existing connectivity customers (both directly where solutions designed in-house and / or via ODMs)
b.Understand the technical queries and issues and provide the initial analysis and recommendations to HQ technical support teams to ensure timely resolution
c.Support our OEM and ODM customers with Telecom Operators’ tenders and projects to articulate MediaTek advantage and facilitate the necessary tests and benchmarks.
d.Collect, compile and track customer technical issues and manage ongoing project progress, leveraging MediaTek’s online customer support and CRM systems
Location and Travel
This job will be based in Dubai, UAE with minimum 50% travel. First year time will be 30% in UAE, 20% in Taiwan, 30% in Turkey, 20% in Egypt, Saudi Arabia Pakistan and South Africa.
Must be fluent in English language. Chinese or Turkish languages is a preference.