Wyndham Dubai Deira is now seeking a Duty Manager to join our team in Dubai, United Arab Emirates. Job Summary The role holder, with full support / Synergy and alignment with Direct reports of Guest Service Team Members, & Supervisors, will be responsible for managing the reception team and perform Front Office manager shifts as required based on business demand.
Overseeing the daily operation through set processes, ensure that proactive action is taken to ensure the needs of all guests are met and that additional measures are taken to create lasting experiences.
Drive high standards and Quality and employee engagement activities with the help of all front line team members. The scope includes maximizing revenue through Upselling program impacting profitability, managing costs and productivity.
KEY RESPONSIBILITIES Main Duties + Monitors Reception Colleagues to ensure maximum guest satisfaction engaging with guest and prompt cordial attention from arrival through departure + Works closely with all team members to ensure Wyndham members consistently receive all benefits, repeat guests and other VIP's receive special recognition and service & Enrolment targets are met.
Inspects all VIP rooms prior to arrival, with Loyalty Team if required and Greet VIP and Escort guests personally on arrival / bidding farewell.
Oversees maintenance of efficient repeat guest history system by working closely with Loyalty team, and Promotes Inter-Hotel sales and in-house facilities.
Attention to detail on special requests by having updated database on guest profile either captured through glitches, preferences.
Handle guest complaints and refer them as necessary to management, follows up on corrective / preventive action + Entertains guest within hotel premises for food and drinks with approval from FOM where required in case of guest complains, to gain loyalty.
Compiles, analyses existing procedures and performs process renovation to have benefit operation, through project management.
Reviews arrival lists for all arrivals and VIPs to check / perform room allocations, amenities, and special requests. Other Duties + Appraises appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.
Organizes and conducts regular meeting for all Reception team to facilitate communications and smooth operations, + Prepares efficient work schedule for Reception Team, arranging holidays and vacation by coordinating with FOM, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures + Conducts courtesy calls, driving the guest experience through service quality and continuous improvement.
Ensures implementation and compliance of the Company's Fire, Life and Safety requirements. + Conducts market and competitor analysis to be ahead of competition in terms of service delivery.
Assists in the P&L analysis including productivity and cost management and Performs Duty Management Shifts as per business requirement.
Assists in planning for future staffing needs, and assists in recruiting in line with company guidelines, Prepares and administers detailed induction program for new staff.
Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation + Ensures training needs analysis of Reception Team is carried out and training programmes are designed and implemented to meet needs by working together with the Front Office Manager.
Leadership + Assists line manager for People leadership of direct reports of your teams (recruitment and selection, performance management (Appraisal / PDP), team members' development and motivation, counselling / disciplinary issues.
Conduct regular coaching sessions / 1 : 1s with direct reports Human Resources + Assists Line Manager to ensure that the administration of the probation review process in your department and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties + Ensure 100% compliance with all mandatory training for your department;
Assists line manager in controlling the LTO, Absence and Payroll in your department in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
Assists line manager to conduct interviews for relevant roles in conjunction with HR + Ensure that you dine in the team member restaurant at least three times a week and provide HR Leader on property feedback + Support WeCom with quarterly People, Community and Sustainability engagement events Communication + To conduct or chair regular communication meetings with your team and actively participate in relevant business meetings to facilitate effective communication.
Conducted documented 121's with all direct reports + Share all relevant information with GM & HR in 121's SKILLS & COMPETENCIES + Excellent communication skills + Attention to details + Computer literate + Good knowledge of the hotel systems + Excellent guest service skills + Ability to manage a team Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Count on Me service culture to be responsive, respectful and deliver a great experience.
EXPERIENCE, CERTIFICATION & EDUCATION + At least 4 years' experience in 4 star hotel industry + At least 1 year experience in same or similar role + University degree + English required, any additional language is an advantage + Preferably holder of first aid certificate + Knowledgeable about local law, safety and security standards and procedures COMPANY OVERVIEW : Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.
We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.
Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.
We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Job Location : Wyndham Dubai Deira, Plot 3 Deira Waterfront, Dubai, Dubai N / A Employment Status : Full-time Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner.
At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.