Job Description : Summary
Coordinates delivery of company products and services according to agreed upon business solution goals and objectives.
Essential Job Functions
Coordinates moderately complex to complex activities of functional areas or of department account leads to ensure that business solution objectives are met.
Interprets demand forecasts and assists functional areas or departments in planning and delivering end-to-end services.
Oversees account specific service problems and the prioritization of work requests.
Maintains records of expenditures to ensure that costs do not exceed approved budgets. Identifies and escalates issues related to budgetary compliance in relation to expenditures.
Coordinates communications between functional areas or departments and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
Assists in developing new business proposals and introducting new technologies to enhance competitiveness of company products and services.
Identifies service improvements to increase customer satisfaction. Communicates improvement needs to appropriate parties to ensure timely implementation and to maintain client satisfaction.
Ensures delivery of projects meet client and company expectations and needs.
Provides leadership and work guidance to less experienced personnel.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, engineering, information systems or related field preferred
Six or more years of support services or project or program experience
Experience working with the technology industry
Experience working with company products and operating systems
Good project management skills
Good analytical and problem solving skills
Good interpersonal skills to interact with customers and team members
Good leadership and organizational skills
Good communication skills
Ability to work in a team environment
Willingness to travel
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