We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Globally unified systems
Major Duties and Responsibilities
Create and maintain an effective department organization chart, which is designed for flexibility and growth
Prepare, execute, monitor and update at regular intervals the business plan for the department
Monitor and improve key departmental productivity indicators
Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations
Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
Assist District and Branch Managers with preparation of annual department budget
Meet monthly with District Manager to review department financial P&L and productivity results and goals
Review, understand and focus on improving department freight yields
Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days
Ensure company credit procedures are followed and utilized effectively
Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP
Manage intercompany accounting discrepancies via AJAX report
Review Daily Branch Revenue report (Daily)
Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed
Follow company capex procedure for the purchasing of any equipment for your staff or department
Use the Top 20 Accounts report to continually evaluate the development of your departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue from one customer)
Sales / Retention
Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
Complete 5 Sales and / or Retention Calls per week and ensure they are documented in the CRM database
Ensure Customer reviews are completed with your regular customers
Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
Take an active role in the transition of new business / updates to existing business
Identify, develop, and mentor your No. 2
Review and participate to staff reviews timely, and at a minimum once per year per employee
Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
Ensure and assist supervisors and key staff with goal setting and monitoring
Conduct regular interviews with potential new personnel
Plan for and hold effective monthly department meetings with team
Review department goals and business plan periodically with staff to ensure buy-in and accountability
Meet company standards of 52 hours training per year, including as needed management / leadership training
Be open to implementing new system changes and enhancements into your department
Be involved and suggest system / process improvements
Set the tone of this environment within your department
Eight years experience in the Air freight industry
Proven leadership attitude and background
Strong market and product knowledge
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Proven negotiation skills
Good computer skills (Excel, Word)
Criteria to be based in Dubai and Eight years experience in the Air freight industry.