Air Services Manager
Expeditors International B.V
Dubai, United Arab Emirates
منذ 3 يوم

Company Description

We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
  • Job Description

    Major Duties and Responsibilities


  • Create and maintain an effective department organization chart, which is designed for flexibility and growth
  • Prepare, execute, monitor and update at regular intervals the business plan for the department
  • Monitor and improve key departmental productivity indicators
  • Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
  • Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
  • Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations
  • Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
  • Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
  • Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
  • Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
  • Finances

  • Assist District and Branch Managers with preparation of annual department budget
  • Meet monthly with District Manager to review department financial P&L and productivity results and goals
  • Review, understand and focus on improving department freight yields
  • Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days
  • Ensure company credit procedures are followed and utilized effectively
  • Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP
  • Manage intercompany accounting discrepancies via AJAX report
  • Review Daily Branch Revenue report (Daily)
  • Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed
  • Follow company capex procedure for the purchasing of any equipment for your staff or department
  • Use the Top 20 Accounts report to continually evaluate the development of your departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue from one customer)
  • Sales / Retention

  • Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
  • Complete 5 Sales and / or Retention Calls per week and ensure they are documented in the CRM database
  • Ensure Customer reviews are completed with your regular customers
  • Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
  • Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
  • Take an active role in the transition of new business / updates to existing business
  • People

  • Identify, develop, and mentor your No. 2
  • Review and participate to staff reviews timely, and at a minimum once per year per employee
  • Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
  • Ensure and assist supervisors and key staff with goal setting and monitoring
  • Conduct regular interviews with potential new personnel
  • Plan for and hold effective monthly department meetings with team
  • Review department goals and business plan periodically with staff to ensure buy-in and accountability
  • Meet company standards of 52 hours training per year, including as needed management / leadership training
  • Systems

  • Be open to implementing new system changes and enhancements into your department
  • Be involved and suggest system / process improvements
  • Set the tone of this environment within your department
  • Qualifications

  • Eight years experience in the Air freight industry
  • Proven leadership attitude and background
  • Strong market and product knowledge
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Proven negotiation skills
  • Good computer skills (Excel, Word)
  • Additional Information

    Criteria to be based in Dubai and Eight years experience in the Air freight industry.

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