Job Objective :
The maintenance supervisor will be responsible for coordinating all maintenance and repair works in our owned apartments, villas and commercial buildings (whether that be provided by third party contractors / suppliers or, in time, our own personnel) in a timely manner with attention to cost, quality and tenant experience.
You will be the first point of contact for internal and external customers seeking maintenance support and information as well as provide administrative support when needed.
Key Responsibilities / Duties :
Inspect buildings, facilities and sites periodically to determine problems and identify necessary maintenance
Plan, prepare and coordinate daily and weekly maintenance schedules and ensure the work is competed in a timely manner to expected standards of workmanship
Supervise maintenance technicians and workers during installations, repairs or maintenance
Ensure that regular PPM is performed on equipment, controls and building systems (mechanical, electrical heating, ventilation and such like)
Contribute to the development of maintenance budget
Establish a database which records the maintenance complaints received from tenants of the various properties
Manage the request from receipt by client to completion by third party and ensure appropriate tenant follow up when required.
Being the first point of contact, log in the received request to a maintenance database and assign the work to be executed by the designated appointed party (whether it is inhouse or a third party).
Liaise with the tenants and or service providers to ensure maintenance requests are closed in a timely manner and to the client’s satisfaction.
Conduct quarterly surveys to identify the overall tenant satisfaction to the level of service provided (both by us and third parties managed under us)
Monitor inventory of materials and equipment
Prepare maintenance reports and follow-up with contractors as to work performed and in doing so monitor their overall contractual performance and KPI’s
Oversee all repairs and maintenance activities to ensure that the work is completed on time
Ensure adherence to quality standards and health and safety regulations
On hours / days to respond to any emergency breakdown and problems
A minimum years of UAE experience.