Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year.
Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging where your growth is priority, your identity is embraced, and the work you do matters.
We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world helping unlock financial access to enable the future of money movement.
Join Visa : A Network Working for Everyone.
Job Description and Responsibilities
The Training Manager - CEMEA is a member of Visa University Payments College, responsible for the efficient and effective delivery of Visa-specific training for client partners, including senior stakeholders at financial institutions, merchants, Fintechs, and other external audiences.
The ideal candidate is a proven individual leader with deep knowledge of the payments industry as well an energy and passion to facilitate engaging training programs both in person and virtually to influence and impact Visa’s business.
Deliver training curriculum for subjects of payments landscape, operations, and disputes across the region against a schedule that will meet learner demands and support organizational goals and priorities, both in person and virtually.
Understand technical and strategic issues in each priority market and build trust in order to impact Visa business.
Lead by example and role model a passion for best-in-class training delivery. Champion excellence in facilitation and knowledge competence.
Communicate openly with key stakeholders internally and externally to build deep and trusted partner relationships that have a clear understanding of needs and objectives and a focus on ease of doing business.
Effectively utilize training delivery to promote and inspire a culture of learning that encourages continuous performance improvement, innovation, and learner engagement.
Bring an innovative mind set to each training experience and champion new ideas and ways of delivering and engaging learners.
Collaborate cross-functionally as needed to ensure training is delivered as One Visa and aligned with common goals.
Provide pre-class and follow-up support for learner queries as needed in a timely manner.
Identify on an ongoing basis potential learning gaps and / or needs of clients, partners and employees and ensure feedback cross functionally within Visa University.
Engage cross functionally with subject matter experts to ensure that you stay on top of the latest information and developments in your curriculum areas.
Collaborate, as SME and reviewer, with VU Shared Services functions during content development and continuous improvement updates as needed.
Ensure class evaluations are completed and the highest standards are maintained based on management, stakeholder, and COE standards.
Actively review the effectiveness and efficiency of deliveries for continuous improvement.
Work with other Trainers as needed for cross-training purposes.
Ability to learn new topics quickly and deliver effectively as assigned.
15+ years with progressive experience in training delivery.
Deep knowledge of the payments business, preferably Visa’s products and services.
Experience working with strategic partners.
Passion for teaching and facilitation and providing the best learning experiences for learners.
Ability to deliver learning programs using single channel or blended approaches, including virtual and classroom-based instructor-led training (ILT), peer-to-peer learning, on-the-job learning and eLearning (achieves NPS of +80 and higher).
Proven ability to increase learner engagement in course facilitation.
Ability to comprehend and translate complex technical concepts into terms that are easy to understand for non-industry audiences in an influential and persuasive manner.
Strong communication (written and verbal) and consulting skills.
Comfortable with ambiguity and rapidly changing content and strategies.
Location is flexible and requires willingness and ability to travel as needed to deliver training globally.
Fluent English required, additional fluency in Arabic and French preferred.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.