Job Role : Regional Integrity Manager C4(l)
Key responsibilities of the IM role are :
Assuring the end-to-end visa process through proactive testing of assets, systems, and personnel;
Raising and maintaining awareness of integrity and assurance matters, managing integrity at the DMC and at Visa Application Centres run by our commercial partners;
Managing Post's collating of breaches of the Operating Mandate and providing support to investigation managers to ensure global consistency in handling breaches;
Providing support to IM colleagues and to the wider UKVI Integrity Network; information / intelligence gathering to support investigations - this includes liaison with Professional Standards Unit and Anti-Corruption Unit;
Managing the transition to new ways of working e.g., digitisation of the visa application and assessment processes and commercial partner vignette management;
Providing support for audit visits from the FCO, ICI, and OGDs, including assisting in the implementation of recommendations;
Analysing and challenging monthly assurance checklist returns;
Ensuring that all mandatory process checks e.g., CCTV coverage of biometric enrolment and commercial partner vignette management are completed in a timely manner;
Helping the commercial partners to identify and mitigate risks in their operations, ensuring adherence to contractual service level agreements;
Managing the security clearances of all commercial partner staff;
Complying with ad-hoc tasking from the Central Operations Team.
Key competencies required :
Seeing the Big Picture - Having an in-depth understanding and knowledge of how your role fits with and supports organisational objectives and the wider public needs.
Focusing your contribution on activities which will meet the organisation's goals and deliver the greatest value.
Making Effective Decisions - Using sound judgement, evidence, and knowledge to provide accurate, expert and professional advice and evaluating options before arriving at well-reasoned justifiable decisions.
Creating evidence-based strategies, evaluating options, impacts, risks and solutions, and aiming to maximise return while minimising risk and balancing social, political, financial, economic and environmental considerations to provide sustainable outcomes.
Collaborating and Partnering - Creating and maintaining positive, professional, and trusting working relationships with a wide range of people within and outside the organisation to help get business done.
Delivering business objectives through creating an inclusive environment, encouraging collaboration and building effective partnerships with colleagues and stakeholders, whilst having the confidence to challenge assumptions.
Changing and Improving - Being responsive and innovative, and seeking out opportunities to create effective change. Being open to change, suggesting ideas for improvements to the way things are done, and working in '
smarter, more focused ways. Creating and contributing to a culture of innovation and allowing people to consider and take managed risks, continuously seeking out ways to improve policy implementation and build a leaner, more flexible and responsive team.
Essential qualifications, skills and experience
Ability to multi-task, manage a varied workload, and prioritise effectively and react quickly and calmly to changing circumstances
Ability to work at pace and be able to prioritise so that service standards are not breached
Ability to work under pressure with minimal supervision, identify key issues and take action quickly
Highly organised, with excellent attention to detail
Strong interpersonal, time management, and problem solving skills
Comfortable with collaborating and coordinating with different teams and job grades to drive required decisions
Excellent communication skills, both verbal and written. Able to tailor approach to different audiences and comfortable working directly with senior colleagues
Experience and confidence in interacting with staff, stakeholders and customers
Strong IT skills, including knowledge of Microsoft Excel and Access
Desirable qualifications, skills and experience
Understanding of UKVI processes and procedures or experience of visa procedures