SUMMARY
Greet and serve guests in accordance with Al Maha, A Luxury Collection Desert Resort & Spa food and beverage standards. Display aggressive hospitality with both guests and co-workers.
Take pride in all facets of service to include quality, appearance, and cleanliness of self and restaurant. Smile is to be a part of the uniform.
SCOPE / BUSINESS CONTEXT
A Full Time position based at Al Maha, A Luxury Collection Desert Resort & Spa.
Number of Direct Reports - 0
Titles of Direct Reports 0
Skills and Knowledge
Good communication skills
Good team-player
Minimum lifting 50 lbs.
Ability to verbally communicate effectively with guests and co-workers.
Pushing, pulling, bending, stooping, upward reaching
Exposure to cleaning chemicals
Prolonged periods of standing and / or walking
Be able to sing as part of the restaurant concept
Education or Certification N / A
SPECIFIC DUTIES
Balanced Scorecard Results : Supports strategies and conducts activities to drive financial results, guest satisfaction, associate satisfaction and market share.
Main Responsibilities
Follow all Al Maha policies and procedures
Comply with clean as you go policy
Report to work on time and in a neat, clean and pressed uniform including name badge, Daily Basics card, pen, pad, bottle opener, lighter, etc.
Follow self-cashiering procedures
Report problems immediately to a supervisor
Essential Functions
Set up the restaurant efficiently and accurately, including the tables, bar and anti-pasta / fish counter
Actively participate in daily stand up briefings and taste panels
Ensure knowledge of the Basic of the Day and the Food and Beverage Brand Standards, and ensure these are followed
Handle an assigned station, and leave the floor only after permission from a supervisor
Take and serve guest orders promptly and according to Brand Standards, sequence of service, and sales dialogue
Be aware of any 86 items
Serve all beverages in accordance with Brand Standards and Use Records
Answer any guest questions about the menu items, daily specials and beverages, including knowledge of the ingredients, preparation methods and garnishes.
Make appropriate suggestions to suit guest needs and proactively up-sell items.
Check food before serving it to the guest to ascertain that appearance, temperature and portions are correct.
Operate the MICROS system accurately :
Ensure accurate and informative punching of orders
Ensure the prompt bussing of tables once the guest has departed.
Ensure all re-setups of tables are clean, stain free and accurate, with special attention to detail.
Side stations must be clean and organized at all times.
Do all necessary set-up and side work assigned.
Each associate is expected to carry out, within their capabilities, all reasonable requests by management. This may involve working in or moving to another Food & Beverage outlet. 
