Business Improvement Manager Customer Experience SkyCargo
Emirates,
Dubai
منذ 4 يوم
source : Wisdom Jobs

Business Improvement Manager Customer Experience SkyCargo -150001P3Job PurposeBusiness Improvement Manager Customer Experience SkyCargo Manage and develop the long term business improvement strategy by continually reviewing both the strategic and operational practices and processes and identifying more efficient practical and productive ways of conducting business Responsible for cross-

departmental strategic and productivity improvements including but not limited to resource and equipment planning financial analysis long-

term planning and other related issues Job Outline Identify recommend industry best practice improvements to systems processes and structures to enhance the operational effectiveness Serve as an expert resource to the business on improvement of process using various business tools philosophy theory and application tools tactics Lead and support change processes in conjunction with strategic business plans Manage agreed business improvement projects through to implementation Maintain update and monitor the project plan accounting for changing requirements of the business Ensure completion of financially sound business cases for all recommendations Keep abreast of industry standards processes and initiate trials and site visits for benchmarking Include customer point of view when developing improving processes establish priorities from the customer stand point of view In order to make decisions in the customers best interests Advise management on process improvement opportunities providing operational and strategic business advice Influence senior stakeholders to ensure that internal corporate departments buy-

in to the strategies Revise current practices processes or policies to achieve the identified cost savings and tangible results Liaise with support functions Finance Internal Audit Revenue Accounts Human Resources Performance Development etc in all plans and strategies to ensure effective implementation and on-

going management of the agreed activities Develop and promote successful working relationships with internal departments and related external suppliers Drive innovative solutions through team creativity and ensure a collaborative approach with all Line of Business LOBs to improve efficiency Explore new avenues of cost containment increasing productivity or improving efficiency across all operational areas of the businessIndirectly manage both internal business units and external stakeholders to gain acceptance of and participation with agreed projects and process changes Leverage and build synergies across all business areas to maximize productivity and provide the best opportunity for success Qualifications and Experience Commercial er 8 YearsDegree or Honours 12 3 or equivalent In a discipline related to specific business area Qualification on Lean Six sigma and other process mapping tools is preferred Dnata preferably with a major airline or ground handling company EEMC in Aircraft Engine MRO environment Experience on Lean Six sigma other tools is preferred Knowledge skills Strong knowledge of business improvement processes Demonstrated Project Management Skills and the ability to manage programs projects orders activities or systems Salary and BenefitsTomorrow you could be living in dynamic Dubai and earning a tax-

free salary with global benefits Starting with two aircraft and a handful of enthusiastic people we have grown at a phenomenal rate We are now one of the fastest growing airlines in the world flying to over 125 destinations across 6 continents We are looking for people to join our global family of over 54 000 people from 160 nationalities across a diverse range of disciplines If you are a high performer seeking unparalleled career opportunities join the Emirates team and help us create the future of travel We offer an attractive tax-

free salary paid in Dirhams the local currency of the UAE The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-

rate of approximately US 1 Dh3 66 Besides generous travel benefits normally associated with an airline this managerial role also has excellent leave and health care packages accommodation power and water paid for along with transport benefits life insurance and other employee benefits making the role attractive to high performers By viewing the Dubai Lifestyle section in the careers website you can also consider the many benefits of Dubai as a location to live and work in Job Category CommercialPrimary Location United Arab Emirates-

DubaiJob Posting 09-Aug-15 3 55 54 AMClosing Date 08-Sep-15 7 59 00 PM

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