Duty Manager
Emaar
UAE,Dubai,Dubai
منذ 4 يوم
source : Drjobs.ae

Key Responsibilities :

  • Understanding the company's objectives andstandards, processes and plans.
  • Understandingthe values and culture of the company and how they influence whatwe do.
  • Understand company loyalty program (UBY EMAAR), tiers, points and guest enrolment system.
  • Active achievement of the customer expectations andperformance targets of the department.
  • Actionsto "go the extra mile" and deliver exceptionalcustomer service, not just the minimum acceptable.
  • A warm and friendly approach to other team members and apositive sharing of workloads, skills and knowledge.
  • Interest in customer comments and complaints and actionon the feedback provided by team leaders.
  • Awareness of costs and cost control eg, control ofwaste , and awareness of budget targets for thedepartment.
  • Reports directly to andcommunicates with the Front Office Manager on all pertinent mattersaffecting guest service and hotel operations.
  • Coaching of the team so they can see how to meet theshort term and longer-range plans of the business.
  • Support through daily management activities of thecompany's and brands values and culture.
  • Implementation of the operational and service standardsset out in the Corporate Standard; mediation of these standards toline managers.
  • Close work with leaders in theteam to support other team members and ensure they have a strongsense of direction.
  • Management of thedepartment's technical standards to ensure they comply withcorporate policy and / or with industry practice.
  • Close monitoring of costs and / or revenue generation toensure business targets are achieved.
  • Contribution to the management of measurements andtargets, which assist with performance enhancement.
  • Preparation of management reports, as required, andcontribution to the annual planning process for thedepartment.
  • Active use of business data tomotivate "performance" and identify gaps inperformance and remedies.
  • Close work with allteam members reporting to you so that productivity remains high,and the department is efficient.
  • Checking ofstandards achieved and identification of areas which standards arenot being met.
  • Care of company'sassets and promotion of the security of personnel; correctiveaction where required.
  • Encouragement of safework, promotion of personal well-being and of environmentalawareness.
  • Development of associates throughon-the-job training; input into recruitment, review and successionplanning in your area.
  • Controls allP.A.L’s during your duty and their work, design of workschedules and calculating working hours, assistance in drawing upthe holiday schedule.
  • Ensures comprehensiveguest support by management of information and meetings witheffective processing of tasks in the Lobby / Conciergearea.
  • Active development of a very strong"sales & promotions" culture within theteam to maximize in-hotel sales, especially F&B.
  • Coordination of all departments so that service levelsremain high throughout the shift.
  • Coordinationof preparations so that service and delivery is effective in themorning.
  • Guest relations and handling of allmatters subject to elevation, especially those relating to guesthealth and safety or special requests.
  • Supervision of property lock down, and running ofstandard checks and verifications.
  • Ensureoutstanding personal presentation and of the team.
  • Managing Emergency Situations.
  • Ensuring a rational and smooth work sequence at alltimes.
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