Customer Service Representative
Graviton Interiors.
Dubai
منذ 5 يوم
source : Wisdom Jobs

Job Summary The Representative Customer Support is responsible for processing Third Party Partners TPPs and direct customer orders including accurate backlog management and timely revenue recognition in adherence to the company s goals policies and procedures They will also ensure the coordination of team activities for key processes such as backlog Oracle support and management of Key Performance Indicators KPIs They will mentor fellow associates within CSA organization and use DBS tools to drive sustained process improvement Key Responsibilities Process purchase orders received from TPPs and direct customers within the assigned territory Update of backlog and revenue recognition files and drive Daily management Invoice in a timely manner including monthly billings Preparation and submission of export documentation to ensure timely revenue recognition Concisely communicate order status to TPPs and direct customers Handling all customers calls by taking ownership and responsibility Managing customers inquiries such as pricing stock availability delivery order status and product information Work closely with commercial operations and internal support functions to drive growth and continuous improvement Interface with Sales Administration Logistics Purchasing to confirm delivery installation warranty terms for Instrument order Support commercial forecast accuracy by providing estimates throughout month Instrumental in integration of newly acquired businesses Mentor and support colleagues in teamProfile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Graviton Interiors View Contact Details Contact Name Designation

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