POSITION OVERVIEWThe "Play & Engagement Facilitator" is responsible for fulfilling OliOli®’s vision of creating awesome experiences and memories for children.
Working within exhibit zones, Imaginators act as OliOli®’s brand ambassadors, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.
KEY DUTIES & RESPONSIBILITIESVisitor’s Experience and Service Be an ambassador for the OliOli® brand; ensure that every visitor’s experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approachTreat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and program.
provide excellent guest service, and facilitate visitors’ experience and journey through a proactive and thoughtful interactionManage groups of children from schools, birthday parties, or camp activitiesAttend to guest queries, and complaints.
Amicably resolve maters with any dissatisfied guestsComfortably facilitate and manage exhibits spaces and componentsCollect and communicate visitor’s feedback and suggestionsFollow and perform the daily opening / closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materialsExhibits area / EducationHave an honest and comprehensive understanding of OliOli®’s philosophy and developmental, pedagogical, and other learning objectivesUnderstand and stay current with the exhibit and program initiativesParticipate in training programs designed to enhance interaction with visitors in the OliOli®’ mannerProvide a safe environment for all of the guests at OliOli especially the children.
Communicate any safety issues regarding exhibits components and Adhere to all policies and procedures of OliOli®Assist visitors in case of an incident or an emergencyRequirements to applyQUALIFICATIONSAdvanced course work or experience in customer service, education, family learning, or retail operations preferred.
Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms.
Excellent communication skills and ability to interact positively with children, adults, and large groups.Experience working in a fast-paced, high-volume environment.
friendly; courteousInterest and enthusiasm for working with children and families.Ability to work with diverse staff and visitors.
Adaptable to perform a variety of duties.EducationCollege degree is required. Education in early childhood development will be a plus.
PHYSICAL DEMANDSThe role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the role’s requirements.
This position requires the ability to do one or more of the following throughout the day stand, sit, walk, bend, and reach above and below shoulder level, carry objects of differing sizes and weights.
Involves frequent repetitive motion.The noise level in the work environment is highly variable, from quiet to loud.The working timings include morning and / or evening shifts.
Weekends andThe candidate must be available to work all public holidays including EidUniform / dress code required.SkillsCustomer ServiceTeachingCritical ThinkingCreativityInterpersonal / People skills