Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style.
To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units.
The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland.
The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.
Make sure that the guest is greeted and served promptly. Assist the Service Manager and his subordinates with the daily operation of In-Room Dining and staff supervision.
The strength and sincerity of the hotel's image should reflect at all times through a friendly, courteous manner and helpful attitude, extending beyond guest expectation.
It should be noted that In Room Dining (order taker) can be designated in charge of any area at any time and therefore must have a full and comprehensive working knowledge of all areas within the Food and Beverage Division.
JOB & RESPONSIBILITIES
Provides courteous service to guests and responds promptly to guest’s inquiries, complaints or requests.
Handles all complaints and requests immediately and ensures that guests are satisfied with the service. Requests assistance from the Service Leader / In-Room Dining Manager if complaints and requests cannot be handled
Prepares all documentation for the amenity program, highlighting VIPs and special request
Knows how to take a private order by telephone and get appropriate information
Operates all computer systems in accordance with the correct operating standards
Orders all stationery and organize the office on a weekly basis
Deals with enquiries from Reception, Cashiers, Accounts and other departments as necessary in a professional manner.
Keeps the log book in order
He / she is employed by the Food and Beverage Division and as such may be assigned to any area that the Management seems suitable and necessary
Must be attentive and willing to perform duties assigned by the Service Leader
Follow maintains program and cleaning schedule
Legibly document maintenance needs on work orders and submit to manager
Organise document and track pick up of dirty trays / trolleys, direct staff as required to retrieve dirty trays and trolleys
Answer Room Service phone within 3 rings using correct salutation and telephone etiquette
Assist and oversee Room Service staff in their jobs functions as specified in departmental standards
Monitor and maintain cleanliness, sanitation and organisation of all service areas
Maintain positive guest relations
Be familiar with all hotel services / features and local attractions / activities to respond accurately to any guest inquiry
Accommodate guest requests for change courteously
Take guest’ food and beverage order utilizing suggestive selling techniques and following all departmental standards
At least 1 years experience in a similar position in a 5* hotel
Excellent communication skills in Arabic & English (oral and written). Fluency in any other langauage is preferable
Passion for delivering exceptional levels of guest service
A warm personality, attentive and presentable
Accountable and resilient
Familiar with Micros system
Ability to work under pressure