Senior Manager Customer Experience Digital a Innovation
NSI and Bluefin Talent.
منذ 5 يوم
source : Wisdom Jobs

As the region gears up for Customer Experience challenges my client a top tier consulting company is looking to hire a Senior Manager for their Digital Innovation and Customer Experience Practice The main responsibility of this role is to lead work streams and or end-

to-end strategy implementation engagements of projects related to digital transformation and innovation geared towards customer acquisition retention and satisfaction This senior role is to work with a companys senior executive team to drive strategic operational initiatives such as implementing innovative solutions driving operational excellence measuring results and ensuring the desired high performance They are looking for a Senior Manager with a combination of 10 years of experience of working for management consulting firms and business experience in digitization innovation and customer experience strategy roles within a variety of industries including logistics and transport consumer industrial energy utilities and chemicals REQUIREMENTS Bachelors degree in a technical engineering field MBA relevant Masters degree Six Sigma Certified Certified Data Analysis Proven excellence in organizational skills ability to prioritize workloads while being resilient and able to deliver projects on time Previous experience in strategy development in digital innovation solution Experience in MVPs prototypes proofs of concept for services and or products is a plus Conducting ROI analysis and quantitative business cases development Experience in identifying and detailing use cases around digital topics such as AI Blockchain etc Familiarity with different programming languages such as JAVA C net etc Arabic speaker is a plus Ability and willingness to travel across the Middle East region and worldwide if the project dictatesProfile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : New Sourcing International NSI Bluefin Talent have partnered so to offer a specialized recruitment solution within the Consulting and Financial services domains Working together as a specialist search and selection agency we concentrate on blue chip financial services and strategy technology consulting organizations across Europe and the Middle East focusing exclusively on Financial Services IT and Risk Being niche allows us to offer a premium search service tailored to overcome the technically challenging nature of recruitment for the specialist functions that we work We are dedicated to representing best of breed candidates in the region in our dedicated fields of employment As such we are a leading outfit for placing ex-

pats and internationally educated students in the region Our biggest unique selling point is that we are steered by a dedicated team of ex-

financial services and industry professionals This allows us to offer a level of candidate pre-screening for roles which is largely anomalous to the recruitment profession Our ability to bridge the technical knowledge gap typical recruiters encounter coupled with a thorough delivery process allows us to drive consistently superior results for our clients sourcing requirements Designed to provide a fast and efficient turnaround we minimize the use of internal resources our clients spend vetting inadequate profiles allowing them to quickly get back to focusing on their strategic goals Our strength lies not only in the specialist nature of our firm but also in the commitment we show towards our clients and candidates We endeavour to build long-

term relationships and recognise the crucial nature of communication throughout the recruitment process Excellence integrity respect and transparency are cornerstone to the culture we promote

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