Technical Service Manager Daimler Buses
Mercedes Benz,
Dubai
منذ 6 يوم
source : Wisdom Jobs

Technical Service SupportProvide after sales technical service support for Daimler Buses product portfolioStrong market presence customer visits liaison managementMediating between Daimler Buses production plants EvoBus GmbH MBT MBBras EvoBus Samano DCIV etc and regional Mercedes-

Benz distribution network as well as Bus Body BuildersOrganize flying doctor support in the regionCoordinate regional Technical Exchange MeetingsResponsible for service business development in the regionMarket ManagementEnsure continuous support to Mercedes-

Benz General Distributors Dealers Body Builders and Key Accounts for service related activities concerning Daimler BusesStrong market presence customer visits liaison managementMonitor and achieve regional service KPIsPartake in annual key account management KAM activitiesQualityReporting documenting and monitoring technical issues by creating technical product reports TPR Initiating and collaborating product development and quality processes in the production plantsDevising local technical solutions budgeting coordinating and implementing field testService CampaignsBudgeting coordinating communicating and implementing service campaigns safety recalls and field actionsMonitoring service campaign completion rates in the region taking corrective measures when necessaryRequest and implement market goodwillsCoordinate damage part shipments to production plants conduct on-

site warranty audits upon requestAttributesPassionRespectIntegrityProfessionalismCustomer orientationTechnical competenceKnowledge Skill Experience At least 5 year experience in Automotive After Market business thereof at least 2 years of service and workshop floor experience is mandatoryCommercial vehicle specific hands on practical and technical knowledge is a mustExtensive knowledge of after sales service business exposure to automotive after market wholesale businessMENA experience preferred but not required however must have a solid understanding of regional customer base and business cultureKey account management experience solid record of liaison management skills with major fleet owners government authorities public transport municipality authoritiesKnowledge about training management and technician development concepts preferred past experience in a spare parts or network development role is a plusExcellent computer skills Excel PowerPoint Word knowledge of Daimler Buses IT systems is a plusTravelling Fluency in spoken and written English is a must Arabic Portuguese and German will be an advantageQualificationBS in Mechanical or Automotive Engineering or similar required further qualification in Business Administration Management or Marketing will be a plus

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