Customer Service & Logistics Specialist
Antal International
UAE, Abu Dhabi,Abu Dhabi
منذ 7 ساعات
source :

Job Role : Customer Service &Logistics Specialist

Role& Responsibilities

  • Receive, process and verify the accuracy of customerorders utilizing the internal CRM system
  • Coordinate shipping activities of customerorders to meet the delivery schedule and minimize storage andtransportation costs
  • Responsible for direct shipment purchase orders withsuppliers / brand companies
  • In charge of shipping and customs documents : invoice,packing list, certificate of origin, bill of lading, insurance,declaration, and other required documents
  • Coordinate with warehouse and transportcompanies to ensure smooth receipt of import cargoes and exportshipments
  • Validation ofservice bills from vendors
  • Manage all Letter of Credit and bank documentationincluding changes required by law pan region
  • Produce weekly orders report and communicateto relevant parties within set timelines
  • Responsible to prepare special packs / LOI / itemson allocation monitoring system / report
  • Maintain Customer focus at all times andrespond to customers’ enquiries (e-mails, phone) in atimely manner
  • Ensureall customers’ queries are investigated and resolved,escalating issues if appropriate, to Supply ChainDirector / Management
  • Support Finance in Month End reporting on Sales, Purchaseand Insurance
  • Assist ingathering business requirements and analysis activities tofacilitate Continuous Improvement
  • To provide active participation in the periodic stockcount of inventory
  • Support implementation of new systems / systemupdates
  • Assist team onad hoc projects or assignments as may be required
  • Provide support to otherdepartment such as Commercial and Marketing
  • Profile Requirements (Education / Experience& Background / Skills)

  • Degree holder preferred in SupplyChain / Logistics / Operations
  • 2-3 years’ experience in FMCG company holdingsimilar position or in the freight forwarding / logistics industryand familiar with all shipping documents
  • Good understanding of warehousing,import / export procedures and distribution processes
  • Software experience (JDE)preferred
  • Ability toplace service and quality at the centre of the business, makingsure customer satisfaction is optimum
  • Energetic and proactive individual with stronginterpersonal, analytical, organizational and time managementskills
  • Ability tohandle pressure and make decisions quickly
  • Strong English skills (written / spoken) aremandatory
  • Good commandof MS Office
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