Operations Coordinator
TBR Global Chauffeuring
Dubai
منذ 4 يوم

Operations Coordinator

Office locationDubai HoursFull time. Shift pattern primarily 09 : 00 to 18 : 00 however, other shift coverage will be required at times between 08 : 00 and 20 : 00.

Additional day / hours at peak times and weekends may be required.Overall purposeTo effectively handle client’s ground transportation reservations.Main responsibilities

  • Process incoming email / phone reservations and amendments in a correct and timely manner
  • Handle client or supplier queries
  • Advise clients on feasibility of schedules, checking for discrepancies
  • Follow-up on missing information to fully complete each booking
  • Provide quotes as required
  • Work with existing supply chain and source new suppliers when necessary
  • Write detailed handovers to UK / weekend staff when applicable
  • Flawless communication with all clients exhausting all channels to inform on live issues
  • Record incident reports in the system
  • Relevant notes on all control jobs
  • Client confirmations to be sent only once and within one hour
  • Establish and maintain effective working relationships with co-workers, clients and suppliers
  • Inform sales team of account progress and arising issues
  • As part of a team be prepared to share workload of other staff in their absence
  • Skills required

  • Must have an exceptional eye for detail
  • PC literate, familiarity with the Microsoft Office suite is essential
  • Excellent organisational skills and prioritising abilities
  • Ability to work effectively under pressure
  • Flawless communication
  • Fluency in a second language is advantageous (English, Mandarin, Cantonese and Japanese)
  • Other responsibilities

  • Pursue personal development of skills and knowledge necessary for the effective performance of the role and attend training when required
  • Maintain regular and professional attendance, punctuality and personal appearance
  • قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    واصل
    استمارة الطلب