BUSINESS DEVELOPMENT / RELATIONSHIP MANAGER

3-5 Years

Job Summary and Purpose

This position will be responsible for overseeing the implementation of business objectives of the ATLAS in terms of bringing new customers, organize and oversee daily operations whilst managing and maintaining relationships with all stakeholders by building long lasting relationships.

Key Accountabilities

Organize and coordinate operations to ensure maximum efficiency

Assist in pricing products and services

Manage the customer journey seamlessly from check in to check out.

Follow up prospects for new business and manage the leads within the pipeline

Conduct research to identify new markets and stakeholders needs

Managing proposal generation activities and follow up with the process.

Arranging business meetings with prospective customers

Promoting ATLAS products services addressing the customer objectives

Building and improving relationships with customers, suppliers and partners.

Identify key staff in companies to create profitable relationships

Work with internal and external parties in order to ensure the meet customer expectations.

Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.

Oversee all processes in terms of Customer Management (CRM) along with usage of booking platforms.

Experience

3-5 Years of experience as a hospitality manager, business development, relationship manager, key account manager related jobs

Knowledge of customer relationship management (CRM) practices

Vast experience in sales or customer service

Problem-solving attitude

Aptitude for fostering positive relationships

Teamwork and leadership skills

Customer-oriented mindset

Communication and negotiation skills

Ability work under pressure

Qualifications

Education : BSc / BA in Hospitality management Masters preferred

Experience : Sector Related : min 3 years, All : min 5 years

Language : English

Software : CRM, Microsoft Office, ERP, All related Hospitality Software

License / Certificate : All relevant certifications are mandatory