Senior Executive SME Telephone Account Management (FTC).71
Dubai, UAE
منذ 1 يوم
source :

Job Summary

The purpose of this position is to manage the customer relationship for SME accounts, with the main purpose of driving penetration in the accounts and increasing customer satisfaction through a proactive, customized, personalized relationship mainly via phone contact.

Qualifications, Experience, Skills and Competencies

Minimum Experience

3 to 5 years in experience in client support, conducting and managing telesales and revenue generating activities

Minimum Education

Diploma in higher in sales / marketing or similar

Knowledge and Skills

  • Customer focused proven experience of building and influencing multi-level relationships
  • Excellent negotiation skills
  • Proven track record of achievement in a target orientated environment
  • Commercially focused the ability to quantify costs and determine benefits relevant to the customer needs and to anticipate risks to the client forming strategies to alleviate risk
  • Positive & self-motivated equally comfortable with working alone and as part of a regional team
  • Flexible and proactive able to maintain high quality performance in areas of responsibility and deliver results
  • Prepared the ability to form an ingoing hypothesis based on customer research and use advanced questioning to develop opportunities and enhance customer loyalty
  • Organized the ability to plan time effectively and delegate work appropriately across the wider SME team
  • Strong communicator demonstrates a high level of written communication and presentation skills
  • Knowledgeable of du’s product & services capabilities
  • Fixed line & Mobile sales experience preferred
  • Outbound sales calling preferred
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